Terms of Service

Effective Date: 2025

These Terms of Service govern your use of the CarpetGlow Cleaning website and the cleaning services we provide. By using our website or booking a service, you agree to these terms.

Services Provided

CarpetGlow Cleaning provides residential cleaning services including carpet cleaning, upholstery cleaning, and mattress cleaning in Lethbridge, Alberta and surrounding areas.

Estimates and Pricing

Any quote provided through our website, phone, or message is a preliminary estimate based on the information available at the time.

Final pricing may vary depending on the actual condition of the surfaces, the size of the area, stain severity, access conditions, and any additional services requested during the appointment.

Appointments and Scheduling

Appointments are subject to availability. We will make reasonable efforts to arrive within the scheduled time window, but exact arrival times cannot always be guaranteed due to traffic, weather, prior appointments, or unexpected delays.

Rescheduling and Cancellations

If you need to cancel or reschedule your appointment, we ask that you provide reasonable notice whenever possible.

Repeated last-minute cancellations or situations where access to the property is not available may affect future booking availability.

Access to the Property

The customer is responsible for ensuring that we have safe and reasonable access to the property and the areas where service is to be performed.

Delays caused by restricted access, locked premises, pets, or unsafe conditions may result in rescheduling or limited service.

Results and Limitations

While we use professional cleaning equipment and methods, we cannot guarantee that every stain, odor, discoloration, or sign of wear can be fully removed.

Cleaning results may vary depending on fabric type, carpet age, stain type, material condition, and previous cleaning history.

Drying Time

Drying times may vary depending on humidity, airflow, temperature, material type, and the condition of the cleaned surface.

Any drying time provided is an estimate only.

Customer Responsibilities

• Provide accurate information when requesting a quote or booking a service
• Remove fragile, valuable, or breakable items from service areas before the appointment
• Ensure children and pets are kept safely away from active work areas during service
• Inform us of any special conditions, stains, damage, or concerns before service begins

Payment

Payment is due according to the agreed service arrangement at the time of booking or after service completion, unless otherwise stated.

Liability

CarpetGlow Cleaning is not responsible for pre-existing damage, wear, fading, permanent staining, material defects, or issues caused by improper installation or prior treatment.

Our liability, where applicable, is limited to the amount paid for the specific service provided.

Website Content

The content on this website is provided for general informational purposes only. We may update, modify, or remove website content at any time without notice.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated effective date.

Contact Information